TERMS & CONDITIONS
BOOKING POLICY
When committing to an appointment time, we hold that time for you in good faith, and trust that you have also held that time for us.
A $50 Booking Fee is required for all bookings.
We will send you a courtesy reminder of your appointment via SMS 3 days prior to your scheduled time to allow you enough time to advise us of any changes.
If you give us LESS THAN 24 HOURS notice to reschedule, cancel or do not show, you will forfeit your booking fee ($50)
If you give us MORE THAN 24 HOURS notice of any changes or cancellations your booking fee will be held over as a credit towards your next appointment or refunded on request.
To keep our appointment book running smoothly we may occasionally ask if you can come earlier or later, we understand if this is not possible.
If for any reason we have to reschedule or cancel your appointment this would NOT result in a loss of your booking fee.
Cosmetic Injectables and Prepaid packages do not require a booking fee.
Vouchers and AfterPay are not available for Cosmetic Injectables.
VOUCHER codes can be used towards booking fee when booking (follow prompts online)
PLEASE NOTE- If your requested therapist is unavailable on day of your appt, due to illness or holidays your appt maybe moved to another therapist. All our therapists are highly experienced + have up to date knowledge with skin, products and treatments.
We look forward to treating you soon
Please contact us should you wish to change or cancel an appointment
EFTPOS SURCHARGE
Our eftpos machine has a added surcharge of 0.9%. Or insert or swipe debit card flat rate 30c. To avoid surcharge we welcome - Bank transfer, Pay ID or Cash.
GIFT VOUCHERS
The Facialist Ballarat is not responsible for replacing a voucher that has been lost/stolen.
Gift vouchers are not valid for cosmetic injectable treatments.
24 hrs notice is required for cancellations or rescheduling (refer to booking policy)
If you do not show for a scheduled appointment voucher will become void.
This voucher is non-refundable and cannot be exchanged for cash.
Your voucher code can be used towards your online booking fee, follow prompts when booking.
*Vouchers are valid for 3 years from date of purchase
PRE PAID PACKAGES
There are no refunds on Pre Paid Packages, however if you decide to discontinue the package, we are happy to transfer to another service or products within the clinic to equal value. Packages cannot be transfered to another person.
If a no show on day of treatment, 1 x Pre Paid treatment will be forfeited
If cancellation with less than 24 hrs notice, We will send you a secure payment link for $50 fee (refer to booking policy)
THE LOYALTY REWARDS PROGRAM
- Clients earn 1 point for every $1 spent on treatments.
- Points are awarded on treatment services only and are not earned on product purchases, gift vouchers, or gratuities.
- Points are automatically added to the client’s account once full payment is received and the treatment has been completed.
- All points are tracked through our Timely booking system.
**Points are not collected on Product purchases, Prepaid Packages (as these are already discounted) OR Cosmetic Injectable treatments.
Redeeming Points
- Points can be redeemed for any treatment service offered at The Facialist Ballarat.
- Clients must accumulate a minimum of 1000 points to redeem a $50 credit.
- Points can be used toward full or partial payment for treatments.
- Redemption is completed in clinic at checkout through our Timely POS system.
- Points cannot be redeemed for retail products, gift vouchers, or exchanged for cash.
- Points are non-transferable and may only be used by the client who earned them.
Point Expiry
- All points expire 12 months from the date they are earned.
- Expiry is calculated on a rolling basis, not by calendar year.
- Expired points will be automatically removed and cannot be reinstated.
- Clients are responsible for keeping their contact details up to date to receive any notifications regarding point balances or expiry.
-The Facialist Ballarat reserves the right to amend or discontinue the loyalty program at any time.
-Any suspected misuse, fraud, or manipulation of the program may result in disqualification and the loss of any points or credits.
-Points and credits have no cash value and cannot be exchanged or transferred.
-For any questions about your points, or how the program works, please speak with our team during your next visit.